Module 1: Understanding Email's Strategic Role
Email's impact on modern business communication
The ROI of effective email (41:1 according to DMA research)
Why email remains the preferred business communication method
Common email mistakes and their consequences
The true cost of poor email habits (6 years of life spent on email)
Module 2: Email Psychology & Recipient Mindset
Understanding recipient psychology and motivation
The "What's in it for me?" principle
Three Ws framework: Who, What, Why
Creating customer insight maps
Understanding your ideal recipient personas
Module 3: Writing Style & Tone
Converting from formal to conversational writing
Using contractions and active voice
Avoiding jargon and business clichés
Reading level and accessibility
Cultural considerations in email communication
Module 4: Email Structure & Format
The HEC (Hook, Explanation, Call-to-Action) Hamburger Technique
White space and visual presentation
Optimal email length (50-125 words)
Mobile-friendly formatting
Line spacing and paragraph structure
Module 5: Subject Lines That Get Opened
Psychology of effective subject lines
Benefits + Curiosity formula
Length and word choice optimization
A/B testing subject lines
Avoiding spam triggers
Module 6: Emotional Intelligence in Email
Managing emotional responses
When not to send emails
Handling difficult conversations
Building rapport through email
Timing and frequency considerations
Module 7: Email Etiquette & Professionalism
Greetings and sign-offs
Reply-all protocol
CC and BCC best practices
Managing attachments
Email signature guidelines